Phoenix Copenhagen

The staff was extremely responsive and pleasant to interact with. They were able to check us in early and met all requests. When you first enter the hotel lobby area, it looks like you stepped into a royal building. Our room had a mini fridge in it. There was not a microwave in our room, but the staff offered to warm up food for us in their kitchen. However, I'm not sure I would pay this price again to stay here. The comforter inside our duvet was stained yellow. We asked for a replacement and it was promptly replaced. The corners of the tub were a little dirty, so those could have been cleaned better. There was also a tiny fly in our bathroom when we first got there. Overall, the price could've been a little lower based on the cleanliness factor, but the staff was the best I've ever dealt with.

The beds were a dream - so soft and snuggly and i actually looked forward to a comfortable sleep. The staff were friendly and attentive. We were able to check into our room early, a bonus after travelling on a humid day. The hotel is perfectly situated between the palace and Nyhavn canal and within walking distance of all other attractions if you are happy to do so; also there is a train station close by with an easy commute to the airport.

Room was very nice - very comfortable bed, spacious (junior suite). Quiet. Nice decor. Staff very helpful, executive lounge is a nice perk. Plenty of towels and soaps. Good location.

We had a delightful stay at this wonderful hotel located in the heart of Copenhagen. The location is simply superb: just a 3-minute walk to Nyhavn and a 2-minute stroll to the famous Amalienborg complex with the majestic Frederik's Church. The hotel has recently been renovated, and it shows in every detail. The service is top-notch: upon arrival, we were warmly welcomed, and when it started to rain, the reception staff promptly offered us umbrellas. They also assisted us with our luggage, which was much appreciated. The hotel definitely lives up to its price and stated quality. The rooms were a pleasant surprise: contrary to some reviews, there are air conditioners, and the rooms were very comfortable. The bed was incredibly soft, and the room was equipped with all necessary amenities, including dishes, a mini-bar, tea, and coffee – everything that made our stay even more enjoyable. We can confidently recommend this hotel for a stay. We truly enjoyed our time here!

Beautiful room, and classical outlook at the lobby. Breakfast was wonderful with fruit salads and bountiful Danish bakery, very yummy food and variety of fruits -even with passion fruits and kiwi fruits - unusal appearance in the North Europe.